This policy explains how Softotic ("Convertide", "we", "us", or "our") handles personal information when you visit our website, create an account, connect a social-media account, or use the Convertide service.
Information we collect
Account and business information
We may collect your name, email address, login credentials, business name, timezone, business settings, and the information you add to your approved knowledge library.
Social-platform and conversation data
When you connect an Instagram Professional account, we process the account information, messages, comments, sender identifiers, and related metadata made available through the permissions you grant through Meta. We also process lead status, intent, scores, next actions, and human-takeover state created while handling those conversations.
Usage and technical information
We collect service activity, model usage, token counts, cost records, webhook delivery data, device and browser information, IP addresses, timestamps, diagnostic logs, and security events needed to operate and protect the service.
How we use information
- Provide, secure, maintain, and improve Convertide.
- Generate and validate replies using your approved business knowledge and conversation context.
- Qualify leads and present recommended next actions.
- Connect with Meta and other services you direct us to use.
- Measure account allowances, model usage, and internal AI cost.
- Prevent abuse, investigate errors, and comply with legal obligations.
- Communicate about the service and respond to support requests.
AI processing
Convertide sends relevant conversation context and approved business knowledge to the configured AI provider to generate structured reply suggestions and sales actions. Application guardrails validate proposed actions before they are used. You are responsible for reviewing your automation settings, knowledge, and customer-facing results.
How we share information
We may share information with AI providers, cloud hosting and database providers, security and monitoring vendors, Meta and other platforms you connect, and professional advisers who help us operate the service. We may also disclose information when required by law, to protect rights and safety, or as part of a merger, financing, acquisition, or sale of assets. We do not sell personal information for money.
Data retention
We keep personal information only for as long as needed to provide the service, meet contractual and legal obligations, resolve disputes, maintain security, and enforce agreements. Retention periods vary by the type of data and the instructions of the business account that controls the conversation.
Security
We use administrative, technical, and organizational safeguards designed to protect information. No internet service can guarantee absolute security, so account owners should use strong credentials, limit access, and promptly report suspected misuse.
International transfers
Convertide and its service providers may process information in countries other than where you live. Where required, we use appropriate safeguards for cross-border transfers.
Your choices and rights
Depending on your location, you may have rights to access, correct, delete, restrict, object to, or obtain a copy of personal information. You may disconnect Instagram through your account or the connected platform. A person who contacted one of our business customers should direct a privacy request to that business first because it controls the customer conversation.
Children
Convertide is a business service and is not directed to children under 18. We do not knowingly collect personal information from children through direct account registration.
Changes to this policy
We may update this policy as the service changes. We will post the revised policy with a new effective date and provide additional notice when required.
Contact
Privacy questions and requests may be sent to convertide@softotic.com.