You can ask us to delete personal data associated with your use of Convertide. If we hold data that identifies you, we will remove it unless we must retain it for legal, security, fraud-prevention, or dispute-resolution purposes.
How to request deletion
Email convertide@softotic.com with the subject Convertide data deletion request.
Please include the email address used with Convertide and, if relevant, the Instagram username or business account connected to the service. Do not send passwords, access tokens, or other sensitive credentials.
What happens next
We may ask for limited additional information to verify your identity and prevent unauthorized deletion. After verification, we will search for data linked to the details you provided, delete data we are permitted to remove, and confirm by email when the request is complete. If we do not hold identifiable data about you, we will let you know.
Data controlled by another business
If you contacted a business that uses Convertide, that business controls its customer conversations. Please send your request to that business first. We will assist the business with a verified deletion request where required.
Disconnecting Instagram
You may also remove Convertide from your connected apps in your Meta or Instagram account settings. Disconnecting the app stops future access but does not replace a deletion request for data already stored.